Appointments

How to See Your Doctor

If you have chest pains (which continue for 15 minutes at rest) call 999 and seek urgent medical attention. The surgery is not equipped to deal with these medical situations.

Due to Covid - 19 Appointments can currently only be booked  by telephone  DO NOT come into the surgery reception.

Appointments by phone can be booked from 8.30am each morning Monday - Friday

You can also Use E-consult on the website which ensures a response by the end of the next working day - and usually the same day.

Appointments cannot currently be  booked online.

For all minor illnesses you should ask for a minor illness appointment. These are with Advanced Nurse Practitioners or Physician Associates who can diagnose and prescribe. This leaves the GPs free to see acute and complex problems.

Patients are registered with the practice but have an accountable GP, however patients have the  choice to see any GP, subject to availability.

If you have an ongoing medical problem, you should normally ask to speak to the same doctor, for continuity of care and staff will try  and book you a telephone call with your usual GP when they are next available.

If your problem is more complex and you need to speak to a  Doctor urgently, you will added to the Urgent triage list and will be phoned back in priority order. The GP will assess your problem and decide if this can be dealt with by phone or if they need to book set up a video consultation, ask you to text in pictures or see you face to face.

Casualties (e.g. cuts, burns, accidents, fractures, etc.) should attend the Casualty Department of Clevedon Hospital.

 

Cancelling your appointment

If you cannot keep the appointment, please ring 01275 335666/ 335680 to let us know in good time so that the telephone slot can be offered to someone else.

When the surgery is closed please select option 2 to leave a message to advise us you are cancelling your appointment. If for any reason this option is not available you can send a message via this website (Contact Details above) which will go directly to the administrator as an email.

Reception Team

We aim to answer calls as quickly as possible, however at busy times you may have to wait and your call will be put in a queue

In case of a medical emergency dial 999 for an ambulance.

Please avoid phoning on Monday morning if possible unless you are requesting an appointment.

Chaperoning

A chaperone will be made available during any examinations if felt necessary by a clinician, patient, carer or guardians request.

Health Care Reminders

Our computerised medical records system reminds us when patients are due for review, either because of repeat medication or long term medical conditions. We may write or phone to you to ask you to arrange this. All reviews are carried out by qualified clinicians.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website