- Welcome to Clevedon Medical Centre
The doctors and staff at Clevedon Medical Centre are proud to offer the highest standard of patient-centred healthcare.
We offer many services to prevent and treat illnesses to the best of our abilities and within the Health Service’s capacity. Clinics for the management of chronic diseases such as asthma and diabetes and also a wide variety of other medical services including ante and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
The website contains everything you need to know about the practice plus a wealth of health-related information for your well-being.
Please use the icons above and the menu on the right hand side to navigate the full site and we welcome your feedback or suggestions
Job Vacancy - Medical Secretary
See column on the right
Care Quality Commission Report
We are pleased to advise that following our recent inspection the Practice was rated as Good across all categories. The inspectors praised the leadership and governance culture; staff understanding of their responsibilities to raise concerns; the use of proactive methods to improve patient outcomes; the positive feedback from patients; close working with other organisations to plan services that met patient's needs and the implementation of suggestions for improvement from patients and the patient participation group.
If you have not registered for on-line booking please ask for your log-in from Reception - You will need to provide Photographic ID. On-line booking is now longer available via the click button at the bottom of this page.
The practice will be closing for staff training from 1-5.00pm on the following dates
Thursday 23rd February
Tuesday 4th April
Wednesday 17th May
Thursday 29th June
No routine appointments will be available on those afternoons, but a Duty GP will be available to deal with Urgent issues. It will not be possible to book appointments or collect scripts between 2.00 and 5.30pm. We are sorry for any inconvenience this may cause but it is very important that we ensure that our staff do receive essential training on a regular basis.
Our expanded practice team now includes clinicians with a wider range of skills and expertise in specific clinical areas.
Our Acute Illness team comprises Advance Nurse Practitioners, a Physician Associate, Nurse Prescribers, a Practice Pharmacist and an Acute Care Practitioner.
This team see all patients presenting with new Acute and Minor Illnesses leaving the GPs free to concentrate on Complex and Ongoing medical conditions. Members of the team also be carry out many of the home visits and undertake patient medication reviews.
Staff will be ask patients wishing to book an appointment to provide some information as to the nature of the problem. This information is used to ensure that each patient is booked into the most appropriate clinic or surgery and with the clinician who is best placed to deal with that particular condition.
The option to forward book a routine follow-up appointment for an ongoing condition, with your regular GP or Practice nurse remains.
All of our routine GP appointments are bookable on-line.
Same Day Routine Appointments with a GP
We do not offer Same Day Routine GP Appointments. However we schedule a large number pre-bookable appointments with the GPs which are available to book up to 21 days ahead.
Appointments for problems that need to be seen the same day
For any issues which are not suitable to be seen by the acute Illness team and which cannot wait for a routine GP appointment , a telephone call will be booked with the Duty GP.
The duty GP will, having spoken to the patient, assess the problem and decide if a Duty GP appointment later that day is appropriate
A number of patients have reported receiving calls from representatives of various companies. These callers (both by phone and in person), seem to know the patient’s medical history and sometimes say that this information has been obtained from the GP Practice.
No GP Practice will ever divulge your medical history.
If you receive such a call please report it to:
ActionFraud by calling 0300 123 2040
We have now introduced an electronic prescribing service. This is a system whereby prescription requests are handled electronically from the time the request is received right through to the pharmacy. Instead of signing a paper prescription GPs will sign the prescription electronically and send it directly to the pharmacy from their computer.
For patients who prefer to collect ther prescriptions from the surgery they may continue to do so but for those who would like to have their prescriptions sent to the pharmacy they will be required to nominate the pharmacy they wish to use
Using GP appointments wisely
There is currently a national shortage of GPs and at the same time the demand for GP appointments is rising rapidly. As a result it is not always possible to accommodate every request for a GP appointment.
However many conditions can be more appropriately treated by different clinical staff such as our Nurse practitioners, whilst others can be easily addressed via a telephone or e-consultation. Many minor illnesses can be treated very effectively by the local pharmacy.
It is essential that GPs have enough appointments to deal with the urgent, complex and acute problems that cannot be managed by our advanced nurse practitioner team. So please be prepared to advise our receptionists of the nature of your problem so that they can make an appointment with the most appropriate clinician - which may not be a GP.
At very busy times, Monday morning in particular, all requests for an emergency GP appointment may be triaged by the Duty GP to ensure that the most urgent cases can be prioritised.
What conditions do not require a GP appointment?
If you have any of the following conditions then please book into see one of our nurse practitioners in the daily minor illness clinic.
- Acute asthma attack
- Back pain
- Boils, warts, verrucae
- Coughs /colds
- Earache/ear infections
- Insect bites
- Mole checks
- Emergency pill
- Hay fever
- Infected wounds
- Sore throats
- Cold sores
- Pill checks
- Chest infections
- In-growing toe-nails
- Head lice
- FeverRashes / Eczema
- Sore eyes
What can be discussed using a telephone consultation?
GPs would normally discuss routine blood and hospital results, fit note renewals and medication reviews over the phone. They are able to undertake some follow-up appointments by phone and they also prescribe for conditions such as UTIs (where they do not need to examine you) over the phone. The reception staff should be able to guide you as to when a telephone consultation is appropriate.
Named Accountable GP
The GP contract for 2015-16 requires practices to allocate a named, Accountable GP for all patients (including children) who will take lead responsibility for the co-ordination of all appropriate services required under the contract. Your record will be coded to identify your accountable GP.
If you are unsure who your accountable GP is, please ask at reception
Clevedon Medical Centre is registered with the Information Commissioners Office.
To view the registration please click on the link below and enter the following reference. ZA116516 into the registration search box www.ico.org.uk
Clevedon Medical Centre is in the process of registering as a new practice with the Care Quality Commission details of the registration will appear here as soon as they are confirmed by the CQC. We understand that the process of de-registering The Green Practice and Clevedon Riverside Group and re-registering as a new practice can take 6-8 weeks.
We have parking, ramps and toilets for the disabled.
A hearing loop is available for the hard of hearing.
Patients can check in using a touch screen or at Reception.
Patients are called both by name, on a tannoy system, and visually, using a call screen in the waiting room.
Wheelchairs are available to aid access between the car park and the surgery.
The practice supports medical research projects and works in partnership with the University of Bristol and other organisations. We may invite you to participate but will not release your details without your consent.
(Site updated 13/01/2017)