Welcome to Clevedon Medical Centre
The doctors and staff at Clevedon Medical Centre are proud to offer the highest standard of patient-centred healthcare.
We offer many services to prevent and treat illnesses to the best of our abilities and within the Health Service’s capacity. Clinics for the management of chronic diseases such as asthma and diabetes and also a wide variety of other medical services including ante and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
The website contains everything you need to know about the practice plus a wealth of health-related information for your well-being.
Please use the icons above and the menu on the right hand side to navigate the full site and we welcome your feedback or suggestions.
We regularly survey patients for feedback on a range of issues concerning the practice. Please check the survey box below and help us to improve our services.
Getting the right appointment
Sometimes the GP isn’t really the best person to see. You could be seen and treated quicker and more appropriately by a nurse practitioner / physician associate / acute care practitioner or it may be better to have a phone call with a physiotherapist, or to make an enquiry via our e-consultation service. In some cases, the GP practice might not be the right place at all for your query.
Our receptionists and admin staff are trained to ensure that they can help you get to the right service and the right appointment with the most appropriate clinician.
So the next time you call for a GP appointment, these trained frontline staff will ask you what the problem is. This isn't to be nosy but it's so they can help get you to the right health professional within or outside the practice for your needs.
They also have a multitude of information and knowledge about services outside of the GP practice that can help too if you need that.
Care Quality Commission Report
We are pleased to advise that following our recent inspection the Practice was rated as Good across all categories. The inspectors praised the leadership and governance culture; staff understanding of their responsibilities to raise concerns; the use of proactive methods to improve patient outcomes; the positive feedback from patients; close working with other organisations to plan services that met patient's needs and the implementation of suggestions for improvement from patients and the patient participation group.
If you have not registered for on-line booking please ask for your log-in from Reception - You will need to provide Photographic ID. On-line booking is now longer available via the click button at the bottom of this page.
Practice staff training
The practice will be open for urgent appointments only, to allow time for staff training between 1.00pm-5.00pm on the following dates.
Thursday 20th July
Wednesday 27th September
Thursday 26th October
Tuesday 5th December
No pre-bookable routine appointments will be available on those afternoons, but a Duty GP will be available to deal with all Urgent issues. We are sorry for any inconvenience this may cause but it is very important that we ensure that our staff do receive essential training on a regular basis.
A number of patients have reported receiving calls from representatives of various companies. These callers (both by phone and in person), seem to know the patient’s medical history and sometimes say that this information has been obtained from the GP Practice.
No GP Practice will ever divulge your medical history.
If you receive such a call please report it to:
ActionFraud by calling 0300 123 2040
What conditions do not require a GP appointment?
If you have any of the following conditions then please book into see one of our nurse practitioners in the daily minor illness clinic.
- Acute asthma attack
- Back pain
- Boils, warts, verrucae
- Coughs /colds
- Earache/ear infections
- Insect bites
- Mole checks
- Emergency pill
- Hay fever
- Infected wounds
- Sore throats
- Cold sores
- Pill checks
- Chest infections
- In-growing toe-nails
- Head lice
- FeverRashes / Eczema
- Sore eyes
What can be discussed using a telephone consultation?
GPs would normally discuss routine blood and hospital results, fit note renewals and medication reviews over the telephone. They are able to undertake some follow-up appointments by telephone and they also prescribe for conditions such as UTIs (where they do not need to examine you) over the telephone. The reception staff should be able to guide you as to when a telephone conversation is appropriate.
Named Accountable GP
The GP contract requires practices to allocate a named, Accountable GP for all patients (including children), who will take lead responsibility for the co-ordination of all appropriate servers required under the contract. Your record will be coded to identify your accountable GP.
If you are unsure who your accountable GP is, please ask at reception.
Clevedon Medical Centre is registered with the Information Commissioners Office.
To view the registration, please click on the link below and enter the following reference: ZA116516 into the registration search box www.ico.org.uk
Clevedon Medical Centre is in the process of registering as a new practice with the Care Quality Commission. Details of the registration will appear here as soon as they are confirmed by the COC. We understand that the process of de-registering The Green Practice and Clevedon Riverside Group and re-registering as a new practice can take 6-8 weeks.
We have parking ramps and toilets for the disabled.
A hearing loop is available for the hard of hearing.
Patients can check in using a touch screen or at reception.
Patients are called both by name, on a tannoy system and visually, using a call screen in the waiting room.
Wheelchairs are available to aid access between the car park and the surgery.
The practice supports medical research projects and works in partnership with the University of Bristol and other organisations. We may invite you to participate, but will not release your details without your consent.
(Site updated 08/06/2017)