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  •  Welcome to Clevedon Medical Centre

The doctors and staff at Clevedon Medical Centre are proud to offer the highest standard of patient-centred healthcare. 

We offer many services to prevent and treat illnesses to the best of our abilities and within the Health Service’s capacity. Clinics for the management of chronic diseases such as asthma and diabetes and also a wide variety of other medical services including ante and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

The website contains everything you need to know about the practice plus a wealth of health-related information for your well-being.

Please use the icons above and the menu on the right hand side to navigate the full site and we welcome your feedback or suggestions

On-line booking

To use on-line booking please go to https://patient.emisaccess.co.uk

If you have not registered for on-line booking please ask for your log-in from Reception - You will need to provide Photographic ID. On-line booking is now longer available via the click button at the bottom of this page.

Practice Closures

The practice will be closing for staff training from 2-5.30pm on the following Wednesdays in 2016

 August 24th, October 5th,  November 16th and January 11th 2017

No routine appointments will be available on those afternoons, but a Duty GP will be available to deal with Urgent issues. It will not be possible to book appointments or collect scripts between 2.00 and 5.30pm. We are sorry for any inconvenience this may cause but it is very important that we ensure that our staff do receive essential training on a regular basis.


On-line booking problems.

We apologise to anyone who has experienced problems with the new on-line booking system. It is working well for the majority of patients, but it is proving to be  problematic for a small number of others. We have repeatedly reported the problems to the software company, but to date they have been unable to identify why this is happening. We will keep chasing them until they provide a satisfactory resolution.

In the meantime if you do have problems please request a new log-in letter,  as in most cases  the problem does not repeat itself. (You will not need to show your ID again).

 

E-consultations

New Appointment  System

From Mid May 2016  we have been operating a new appointment system in the practice. We hope that this new operational model will be better able to meet demand and provide patients with a better choice of appointments.

Over recent months we have expanded our practice team to include new clinicians with a wider range of skills and expertise which we believe will be of significant benefit to the practice and patients going forward.

Our new Acute Illness team comprises Advance Nurse Practitioners, a Physician Associate, Nurse Prescribers and a Practice Pharmacist and the group will shortly be joined by an Emergency Care Practitioner.

This team will see all patients presenting with new Acute and Minor Illnesses leaving the GPs free to concentrate on Complex and Ongoing medical conditions. Members of the team will also be carrying out some of the home visits and undertaking patient medication reviews.

As part of the new arrangements staff will be asking patients wishing to book an appointment to provide some information as to the nature of the problem. This information will be used to ensure that each patient is booked into the most appropriate clinic or surgery and with the clinician who is best placed to deal with that particular condition.  

The option to forward book a routine follow-up appointment for an ongoing condition, with your regular GP or Practice nurse will not be affected.

We will also be making many more appointments bookable on-line and expanding our e-consultation service, both of which negate the need for patients to make a phone call to book an appointment.

 

Same Day Routine Appointments with a GP

We will no longer be offering Same Day Routine GP Appointments. However we will schedule many more pre-bookable appointments with the GPs which will be available to book up to 21 days ahead.

 

Appointments for problems that need to be seen the same day

For any issues which are not suitable to be seen by the acute Illness team and which cannot wait for a routine GP appointment ,   a telephone call will be booked with the Duty GP.

The duty GP will, having spoken to the patient, assess the problem and decide if a Duty GP appointment later that day is appropriate


 

Telephone Scam


A number of patients have reported receiving calls from representatives of various companies. These callers (both by phone and in person), seem to know the patient’s medical history and sometimes say that this information has been obtained from the GP Practice.

No GP Practice will ever divulge your medical history.

If you receive such a call please report it to:

ActionFraud by calling 0300 123 2040


 Electronic prescribing

We have now introduced an electronic prescribing service. This is a system whereby prescription requests are handled electronically from the time the request is received right through to the pharmacy. Instead of signing a paper prescription GPs will sign the prescription electronically and send it directly to the pharmacy from their computer.

For patients who prefer to collect ther prescriptions from the surgery they may continue to do so but for those who would like to have their prescriptions sent to the pharmacy they will be required to nominate the pharmacy they wish to use


Using GP appointments wisely

 

There is currently a national shortage of GPs and at the same time the demand for GP appointments is rising rapidly.  As a result it is not always possible to accommodate every request for a GP appointment.

 

However many conditions can be more appropriately treated by different clinical staff such as our Nurse practitioners, whilst others can be easily addressed via a telephone or e-consultation. Many minor illnesses can be treated very effectively by the local pharmacy.

 

It is essential that GPs have enough appointments to deal with the urgent, complex and acute problems that cannot be managed by our advanced nurse practitioner team. So please be prepared to advise our receptionists of the nature of your problem so that they can make an appointment with the most appropriate clinician - which may not be a GP.

 

At very busy times, Monday morning in particular, all requests for an emergency GP appointment may be triaged by the Duty GP to ensure that the most urgent cases can be prioritised.

 

What conditions do not require a GP appointment?

 

If you have any of the following conditions then please book into see one of our nurse practitioners in the daily minor illness clinic.

 

  • Acute asthma attack 
  • Back pain
  • Boils, warts, verrucae                                        
  • Coughs /colds                                                  
  • Earache/ear infections                                       
  • Insect bites                                                     
  • Mole checks                                                     
  • Emergency pill                                                  
  • Hay fever                                                         
  • Infected wounds                                                
  • Sinusitis                                                          
  • Sore throats                                                          
  • Thrush                                                        
  • Cold sores
  • Pill checks
  • Chest infections
  • Mastitis
  • In-growing toe-nails
  • Head lice
  • FeverRashes / Eczema
  • Sunburn
  • Sore eyes
  • UTI's

What can be discussed using a telephone consultation?

GPs would normally discuss routine blood and hospital results, fit note renewals and medication reviews over the phone. They are able to undertake some follow-up appointments by phone and they also prescribe for conditions such as UTIs (where they do not need to examine you) over the phone. The reception staff should be able to guide you as to when a telephone consultation is appropriate.

 

 


Men ACWY Vaccine

Students going to university or college for the first time including mature students up to the age of 25, should consider having the Men ACWY vaccine, ideally before the start of or in the first few weeks of the academic year

The Men ACWY vaccine is given by a single injection into the upper arm and protects against four different causes of meningitis and septicaemia meningococcal (Men) A, C, W and Y diseases

 

Although the main aim of the programme is to inoculate students, anyone between the ages of 18-25 is eligible for the vaccine should they so wish. Please book an appointment in the Treatment Room.


       

 Named Accountable GP

The GP contract for 2015-16 requires practices to allocate a named, Accountable GP for all patients (including children) who will take lead responsibility for the co-ordination of all appropriate services required under the contract. Your record will be coded to identify your accountable GP.

If you are unsure who your accountable GP is, please ask at reception


Clevedon Medical Centre is registered with the Information Commissioners Office.

To view the registration please click on the link below and enter the following reference. ZA116516  into the registration search box www.ico.org.uk

Clevedon Medical Centre  is in the process of registering as a new practice with the Care Quality Commission  details of the registration will appear here as soon as they are confirmed by the CQC. We understand that the process of de-registering The Green Practice and Clevedon Riverside Group and re-registering as a new practice can take 6-8 weeks.

Access:

We have parking, ramps and toilets for the disabled.

A hearing loop is available for the hard of hearing.

Patients can check in using a touch screen or at Reception.

Patients are called both by name, on a tannoy system, and visually, using a call screen in the waiting room.

Wheelchairs are available to aid access between the car park and the surgery.

Research:

The practice supports medical research projects and works in partnership with the University of Bristol and other organisations. We may invite you to participate but will not release your details without your consent.

http://www.bris.ac.uk/

(Site updated 23/09/2016)
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