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econsultWelcome to Clevedon Medical Centre

Please be assured that we will be working as normal during this second lockdown period.

Initial contact will be by phone or e-consult but we will continue to see patients in person, in the same "Covid secure" manner  as we have undertaken since March.

However, in order to help keep everyone safe, please do not come to the surgery unless you have a booked  appointment or have been asked to do so by practice staff or your GP.

FLU CLINICS

Our routine Saturday flu vaccinations clinics have now finished

We are in the process of arranging an additional clinic to cater for eligible patients who have not yet booked their vaccination

 

Telephones

We are aware that the very significant increase in outgoing calls from GPs to patients, necessary as a result of the Covid measures, has had a significant impact upon the number of lines available to take incoming calls, resulting in delays for patients trying to get through to the practice.

We have been  working very hard with our phone supplier to remedy this, and now have a new system in place which allows the outgoing calls to bypass the main telephone system. We sincerely hope that patients will notice a significant improvement in the coming weeks.

 

 

Domestic Violence

Next Link North Somserset: support for people experiencing domestic violence, women with mental health problems and victims of sexual abuse and rape. Currently, they are open between 10am and 4pm and patients can self-refer by phone, email and they also have a live chat facility. https://www.nextlinkhousing.co.uk/northsomerset/contact

 

MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. www.mind.org.uk

Young Minds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus. https://youngminds.org.uk

 

 

THANK YOU!

Clevedon Medical Centre would like to thank you, in these uncertain and challenging times, for all of your support and understanding.

Please be aware that unlike shops and other public areas we are still subject to very strict infection control in the practice.

We have many vulnerable and at risk patients who have to come to the surgery for essential dressings, injections and appointments and therefore it is essential that we keep the risk of infection to these and other patients and our staff by limiting entry to the practice to those patients with appointments only.

Please do not try to come to the surgery to book an appointment, sort out a prescription query or any other non-appointment issue.

Please ring the surgery or use the E-consultation option on this website.

 

Entry to the surgery is currently via an intercom at the front door

We would urge all patients to respect these arrangements.

 

We have now recommenced routine blood tests, required as part of  chronic disease or medication reviews, within a specific time frame. 

Patients will be contacted directly by phone to arrange these. (Please do not try to arrange these yourself).

 

 

Letters will be sent to patients, who do not need a blood test, but who may need to speak to a clinician as part of a review, to ask them to book a telephone consultation.

 

 

Routine smears, and long term contraception fitting are now available again and appointments are being arranged to prioritise the most urgent. As with everything else capacity is limited due to the time needed for changing PPE and cleaning the room between patients and therefore we cannot offer as many appointments every week as we would have done pre Covid 19.

 

 

Please remember that if you do need to come to the surgery for an appointment you will be required to wear a face covering before you will be allowed to enter the building and you will be asked a number of specific questions (even if you come to the surgery for a regular procedure you will still need to answer these questions).  You may also be asked to remain in the car when you arrive and to park in designated places within the car park. Please adhere to these requests as they are for your safety. We have recently opened more rooms for face to face consultations. To access these you will need to enter by a side door into the main waiting room.  Please ensure that you walk inside the metal barriers to avoid to protect you from cars entering and leaving the staff car park.

When waiting to enter the main door of the building please queue in the marked area.

PLEASE DO NOT STAND or QUEUE ON THE ZEBRA CROSSING

 

Further details will appear here as they become available.

 

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PLEASE SEE OUR LATEST NEWSLETTER FOR INFORMATION ABOUT HOW OUR SERVICES HAVE CHANGED DURING THE LOCKDOWN

Obtaining a Covid Test

you can book a test at www.nhs.uk/coronavirus or call 119 if you have no internet access.

NHS Test and Trace Service is now live.

Please see our News Page for full details of how this works.

 

We understand that this long period of lockdown can be extremely difficult for everyone and that accessing help at this time can be more difficult than usual.

For any families suffering from Domestic Violence please use the link below to access help and support.

https://www.n-somerset.gov.uk/my-services/community-safety-crime/domesticabuse/about-domestic-abuse/

 

To find out how to protect yourself or check if you need medical help please see the following:

 

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

 

 

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

 

Use this service if:

  • you think you might have coronavirus
  • You’ve been in close contact with someone with coronavirus.

 

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone

 

Further Information

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority.

 

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Maintain a 2m distance from everyone
  • Comply with the current legislation on remaining at home other than for essential work, shopping for essentials,  daily exercise, or for medical care.

 

 

Avoid close contact with people who are unwell

 

Getting the right appointment

Sometimes  the GP isn’t really the best person to see. You could be seen and treated quicker and more appropriately by a nurse practitioner / physician associate / acute care practitioner or it may be better to have an assessment with an associated  physiotherapist or a pharmacist. In some cases, the GP practice might not be the right place at all for your query.

Our receptionists and admin staff are trained to ensure that they can help you get to the right service and the right appointment with the most appropriate clinician.

So the next time you call for a GP appointment, these trained frontline staff will ask you what the problem is. This isn't to be nosy but it's so they can help get you to the right health professional within or outside the practice for your needs.

They also have a multitude of information and knowledge about services outside of the GP practice that can help too if you need that.

Care Quality Commission Report

We are pleased to advise that following our recent inspection the Practice was rated as Good across all categories. The inspectors praised the leadership and governance culture; staff understanding of their responsibilities to raise concerns; the use of proactive methods to improve patient outcomes; the positive feedback from patients; close working with other organisations to plan services that met patient's needs and the implementation of suggestions for improvement from patients and the patient participation group.

On-line booking- Patient Access

To use on-line booking please go to https://patient.emisaccess.co.uk

If you have not registered for on-line booking please ask for your log-in from Reception - You will need to provide Photographic ID. On-line booking is no longer available via the click button at the bottom of this page.



Enriched Summary Care Record

As a patient of Clevedon Medical Centre you will have a Summary Care Record (SCR), unless you have previously chosen to opt out. This SCR includes important information about your health:

 

Medicines you are taking

Allergies you suffer from

Any bad reactions to medicines.

 

Which can be made available should you need emergency or hospital care when you may need to be treated by health and care professionals who do not know your medical history.

 

 

You can now choose to have additional information included in your SCR, which can enhance the care you receive. This information includes:

 

Your illnesses and health problems

Operations and vaccinations you have had in the past

How you would like to be treated - where you would prefer to receive care

What support you might need

Who should be contacted for more information about you.

End of life preferences if agreed

 

What to do next

If you would like this information adding to your SCR, then please complete the form available from Reception.

What conditions do not require a GP appointment?

 

If you have any of the following conditions then please book into see one of our nurse practitioners in the daily minor illness clinic.

 

  • Acute asthma attack 
  • Back pain
  • Boils, warts, verrucae                                        
  • Coughs /colds                                                  
  • Earache/ear infections                                       
  • Insect bites                                                     
  • Mole checks                                                     
  • Emergency pill                                                  
  • Hay fever                                                         
  • Infected wounds                                                
  • Sinusitis                                                          
  • Sore throats                                                          
  • Thrush                                                        
  • Cold sores
  • Pill checks
  • Chest infections
  • Mastitis
  • In-growing toe-nails
  • Head lice
  • FeverRashes / Eczema
  • Sunburn
  • Sore eyes
  • UTI's

What can be discussed using a telephone consultation?

GPs would normally discuss routine blood and hospital results, fit note renewals and medication reviews over the telephone. They are able to undertake some follow-up appointments by telephone and they also prescribe for conditions such as UTIs (where they do not need to examine you) over the telephone. The reception staff should be able to guide you as to when a telephone conversation is appropriate.


Named Accountable GP

The GP contract requires practices to allocate a named, Accountable GP for all patients (including children), who will take lead responsibility for the co-ordination of all appropriate servers required under the contract. Your record will be coded to identify your accountable GP.

If you are unsure who your accountable GP is, please ask at reception.

Clevedon Medical Centre is registered with the Information Commissioners Office and The Care Quality Commission

To view the ICO registration, please click on the link below and enter the following reference: ZA116516 into the registration search box www.ico.org.uk

To view the CQC registration click on the link below and then enter Clevedon Medical Centre in the search box.  

www.cqc.org.uk/

Access

We have parking ramps and toilets for the disabled.

A hearing loop is available for the hard of hearing.

Patients can check in using a touch screen or at reception.

Patients are called both by name.

Wheelchairs are available to aid access between the car park and the surgery.

Research

The practice supports medical research projects and works in partnership with the University of Bristol and other organisations. We may invite you to participate, but will not release your details without your consent.

http://www.bris.ac.uk

(Site updated 19/11/2020)
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