Complaints Policy

 

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We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint, please complete this form, or send us letter outlining your concerns and the Operations manager will deal with your concerns appropriately.

Important

Please do not make an appointment with a GP to air a grievance, as this is a waste of precious clinical time and takes away another patient’s opportunity to have their physical or mental health attended to.

Make a complaint online

You can also make a complaint in the following ways: 

In writing to

Clevedon Medical Centre
Old Street
Clevedon
North Somerset
BS21 6DG

Online

Make a complaint online

In person

Please contact the practice to arrange an appropriate meeting.